Contact
How to reach us
One address per kind of question, so a security report does not sit in a support queue. Every address is a real mailbox that a person reads.
Support and bug reports
Something not working, something behaving oddly, or a question the documentation does not answer. Include your Ward version — it is beside the wordmark in the title bar — and what you were doing when it happened.
A reply within two working days.
Security disclosure
If you have found a vulnerability, write here rather than to support, and please give us a reasonable period to fix it before publishing. We will not take legal action against anybody who reports a genuine finding in good faith and does not access, alter or retain anybody else’s data while establishing it.
An acknowledgement within one working day, and an assessment within five.
Privacy and your data
Access, correction, deletion, export, or a question about what we hold. Worth knowing first: most of your data never reaches us. Your profiles, their cookies and your proxy credentials are on your own computer, so a request to us covers your account, your plan and anything you chose to share with a teammate.
A response within 30 days.
Abuse
If you believe Ward is being used against the Acceptable Use Policy. Please include as much detail as you can give.
Every report is read.
Legal
Anything about the Terms of Service, or a matter you would otherwise send to a lawyer.
A reply within five working days.
The Terms of Service, Privacy Policy and Acceptable Use Policy set out what each of these is for.